Springbay Studio is committed to protecting your privacy. We take your and your child’s privacy very seriously.
Last Modified Date: May 20, 2021
What information does Springbay Studio collect if I download your mobile games?
For all our mobile games, we do not collect any personal information about your child, and we do not allow any third-party advertising. The game related data is stored on your mobile devices and we do not collect it, and do not allow any third party to access to it.
What information does Springbay Studio collect I use your online programs and why?
For our online programs, we collects information in order to provide a personalized and engaging learning experience for each child, and to provide real-time reporting features to teachers and parents.
We do not ask for or require children and teachers to provide personal information beyond which is reasonably necessary to use our online programs. Information collected from students and teachers is never used or disclosed for third-party advertising or any kind of behaviorally-targeted advertising, and it is never sold or rented to anyone, including companies and organizations.
- If a student is using our online programs
We collect only the necessary information from students in order to create a personalized and fun learning experience and to help parents and teachers understand students’ learning progress.
Students can register to our online programs in two ways: using an URL provided by their teachers or registering their accounts using a team code provided by their parents.
For students using the URL from their teachers, we will explain to students what information we want to collect from them, and why we need to do so. Students have the options to give us the permission to collect their information or opt out. We explain the consequences of opting out to them as we present their options. In the case of opting out, we do not collect any of the students’ information, and they cannot access our online programs.
In the case when students give us the permission to collect their information, we will collect the following data:
Google Classroom associated email
The schools where students come from remain in control of such information.
Students use Google Classroom authentication to login to our online programs.
The student’s email is used to identify that student to their teacher so that we can further validate whether their teacher has the valid licenses to use our online programs. The result of such validation will decide whether the student can access to our online programs or not. The student’s first and last name are used to show the teacher the progress and performance from this student. The student’s first name is used in their team related features and leader boards involved in our online programs.
As students interact with our online programs, we collect information on the learning models they interact with, scores, points, badges, levels, missions, tasks, their answers to the questions, (hereinafter referred to as “Performance Data”) . We use such Performance Data to show teachers how their students perform and progress in our online programs. We use Performance Data to communicate with students about their status in our online programs, such as their standings on our leader boards, their customized badge lists and game maps.
Another way for students to register in our online programs is by using a team code provided by their parents. In this case, we collect only the following information:
Parent’s first and last name
The parent’s first, last name and team code are used to validate that the student has a permission from their parents to use our online program. The first name is used to identify that student in our online programs, and show their parents how well the student performs in our online programs. The student’s first name, Team code and passcode are required when that student logs in again.
As students interact with our online programs, we collect above mentioned Performance Data. We use such Performance Data to show parents how their children perform and progress in our online programs. We use Performance Data to communicate with students about their status in our online programs, such as their standings on our leader boards, their customized badge lists and game maps.
- If a parent is registering for our online programs
When parents sign up for our online programs, we will collect the following information:
First and last name
is Team Organizer?
Parents who sign up as team organizers will make payments for the program registration fee on behalf of the whole team. The payments are processed through Stripe, a third party application. All the payment related information will be handled and stored in Stripe. We do NOT collect nor store any credit card information – all credit card information and transactions are stored by Stripe. You can find how Stripe secures customer information here.
- If a teacher is using our online programs
When teachers sign in with their Google Classroom accounts for the first time, we explain to teachers what information we want to collect from them, and why we need to do so. Teachers have the options to give us the permission to collect the above mentioned information or opt out. We explain the consequences of opting out to them as we present their option. In the case of opting out, we do not collect any of information about the teachers and their classes, and they cannot access our online programs.
In the case when teachers give us the permission to collect their information, we will collect the following data:
First and last name
Google Classroom Email address
Google classes information
Students’ emails in their Google classes
The teacher’s full name and email address are used to validate whether this teacher is eligible to access our online programs. Google classes information and students emails in their classes will help us to retrieve the student lists for their classes. We then use such information to show their students lists in our teacher-specific features -Teacher Dashboard and Team Formation in our online programs. The students emails in teachers’ classes are needed because we rely on that to match teachers with their students.
Teachers login to our online program via Google Classroom authentication, which allow them to securely log in to our teacher dashboard where they can see how their students progress and perform in our online programs. We may use teachers’ email addresses to communicate important information about the teachers’ accounts.
The schools where students come from remain in control of such information of teachers.
How does Springbay Studio protect and secure my information?
Protecting your information is critical important to us. We train our staff on a regular basis to ensure the security and confidentiality of data collected from students, teachers and parents. We also implement the following technical protection to ensure the security of your data :
Google Classroom authentication – for students and teachers, we use Google Classroom authentication to validate their login requests. Google authentication is trustworthy and represents the industry standard.
Password protection – for parents and their children, we use passwords to prevent unauthorized access to your accounts, we require strong passwords and recommend to keep your password confidential at all times.
SSL encryption – We protect any information transferred through our website by encrypting it with the Secure Socket Layer (SSL) protocol by default. This makes it more difficult for malicious third parties to intercept your information.
Hashing – The emails, names, and passwords we collect are never stored in plain text, and are instead we encrypt such data through hash.
Database protection – Springbay Studio’s databases are accessible only to our authorized staff. They block all IP address. All databases are also password protected.
While we do our best to keep your data secure, we cannot guarantee 100% of the security of your data. Several factors including, but not limited to, hardware/software failure, outages, human error, attacks, or unauthorized use may compromise the security of our users’ information. In the case of a data security breach, we will do our best to alert any affected users electronically via our website, the email account you have provided, and/or another medium that we deem appropriate, depending on the magnitude and severity of the breach.
Springbay Studio hosts our online programs, including personal information on Amazon cloud service that Springbay Studio does not own. Should a breach occur, we will notify the account owner of the breach of the security of the data immediately following discovery, if the personal information was, or is reasonably believed to have been, acquired by an unauthorized person.
The security breach notification will be written in plain language and will be titled “Notice of Data Breach.” The breach notification will include the following information:
What information was involved
What we are doing about the breach
What you can do
What student information is visible to others in your online programs?
Students can participate in online competitions via our online programs. We take precautions to protect their personal information and identities. We only show their first names on our program website.
We ensure that students’ full names are only visible to their teachers, and their teachers can only access such information through Google authentication to the students that are enrolled to their classes.
Students and parents can only see the first names of students if they belong to the same teams. Parents need to login with their passwords to access such information. Students have to sign in either with passwords, parents’ names and team codes, or via Google authentication if they register with their Google Classroom accounts.
For teachers, they can see the performance data and full names of their own students who have enrolled in their Google Classes.
For parents and students, they can see the first names and the performance data of themselves and their team mates.
Does Springbay Studio share data with third parties?
Springbay Studio promises never selling or leasing your or your students’ personal information with third parties.
We may share your information if we are legally obligated to do so to comply with the law. In these cases, we will disclose only the information that is deemed a legal necessity by the applicable law, so as to protect the rights and safety of our users.
We may share students’ information with verified school/district administrators (e.g. Principals or Superintendents) in the near future. In this case, they may be able to see students’ names and Performance Data from our online programs after they login.
Currently Springbay Studio does not use any third-party services other than Stripe and Google Classroom.
Springbay Studio reserves the right to share your or your students’ information with your explicit consent, given verbally, on paper, or electronically. For example, we may publish a case study with a teacher’s name, school, district, and CO2 her students have collected on our online programs with her explicit consent.
How long my information will be stored in your system?
Springbay Studio will retain your personal information as long as your licenses for our online programs are valid. We will delete your personal information after 3 months when your licenses expire. This will enable us to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Springbay Studio will retain your Performance Data for internal analysis to understand and improve our services.
How can I view, modify, or delete my personal information?
For teachers and students who sign up for our online programs using Google Classroom, you can update your personal information from Google Classroom.
For parents and students who sign up for our online programs with parents’ consent, you can view or modify your personal information through your password-protected accounts.
As a parent or teacher, in case you want to delete your accounts before our auto deletion starts, you can request to delete your children’ or students’ accounts at any time by writing to us. You can request to delete your child/student’s account as long as you have a parent or teacher account that is linked to that child. In this event, we will delete your and/or your child’s personal information from our systems, and will remove access from the account within 10 business days of receiving your request.
Please send your written request to: firstname.lastname@example.org.
How can I contact Springbay with privacy questions?